I am sixty two yrs old, and was on a flight from Orange County, Ca to Jacksonville, NC. All went well right until I arrived at Charlotte,NC. Due to the fact I'd wheel chair aid I had been helped in any other case I do think I would not are actually. Soon after two flight were cancelled on that night I wasn’t truly absolutely sure what I'd do. But due to kindness of one's personnel they wheeled me to client service the two occasions, And at last on acquiring the news that One more flight wouldn't be scheduled until finally the morning on the third they made sure I'd a motel compensated for by american Airways which I greatly appreciated. Remaining alone was a bit Terrifying, but I made it by way of, and managed to acquire again to the airport at 5:30 the next early morning. And once again this flight was cancelled as well. At this stage I arranged to just go to another city. Upon acquiring on that flight there was a electrical fireplace inside the cabin from the plane, and following getting from the air for around 10 minutes it was turned around and we were taken off the aircraft inside of a hurry.
I known as am. air on three/twenty five/sixteen to talk to if on a return inter-national flight if I could expend the night time at the plane improve town, (in which we first enter the United states just before taking place to accomplish the flight property), to relaxation, and decide the fight up the following day Together with the exact ticket to fly residence. I’ve completed this prior to coming household from Europe with out an issue. I also outlined that I was paying for the tickets with my visa points.
I'm a loyal client and Despite my years of loyalty if I had been 5 minutes late there would be no lee way for me to board a plane.
So, we landed in A further metropolis, stayed the night there, then flew in another Aircraft. We have been all established to go, and after that they advised us we couldn’t go everywhere due to “Mechanical Concerns.
I will never be use AA again!! I booked a flight for me and my son to join our family members on getaway. Extended story small one thing came up and we are not able to go presently. I called your company with over a months notice. Canceled the fight with cellphone rep John; who was incredibly polite. He did not say nearly anything about the level of cost I could well be take place for canceling the flight. I termed again to inquire in regards to the demand and I used to be explained to which i could be demand $two hundred by AA and $50 within the resource I used to reserve the flight per human being. Which i might have a $fifteen credit history per human being… I asked to talk to her supervisor and Michelle Morgan was the person I subsequent talked to. She was no help, I requested to talk to her supervisor and she or he stated that there was not one person above her. I informed her that I was confident that there was anyone previously mentioned her. Finally she mentioned that I could head to The shopper relations World-wide-web-website. Yet again I requested her twice for her supervisor’s identify and he or she replied consumer relations. I once more told her I wanted the title of her direct supervisor, the person that she documented to…the name supplied was Jalia Elisidi .
I would favor to fly this Monday vs Get More Information Sat but was told I would be charged a cost. That’s outstanding , contemplating I are traveling with American for more than 6 yrs and would never take into account flying with any person else ever.
I'm astonished at The shortage of purchaser service at American Airlines. I was a flight attendant for 30 years and took terrific pleasure within the instruction I gained from American. On the modern journey I watched a passenger and agent argue about which one particular was ruder. There's no evident enforcement of grooming principles anywhere in the company.
I not too long ago flew back from Raleigh Durham to LA airport. It absolutely was five hrs. Of misery for me to put up with a crying 20 month previous over the flight.
I'm extremely unsatisfied with your client service!!! I feel it absolutely was much less expensive for you To achieve this to me than to run the flight that I was initially on, as the flight was not entire.
WOW! Trying to access your client service department by way of telephone is unachievable!! I tried three distinctive quantity and 1 was disconnected!! One selection I was prompted to simply call attempted to have me acquire – not linked flight services. I feel I will have to return to United.
I am Keeping reservations for flights departing 26 Sep. I booked this flight in June. I'm making use of two vouchers as partial payment for these flights. I despatched the vouchers to your address offered in July.
I wanted to Enable you are aware of of An excellent young girl you have got working for you at Dallas-Ft. Worth airport. Her identify is Nyanina Kong, and he or she goes by the identify of Nina.
American at any time , your staff members are rude and gave little if any clarification about why or what was going on
I acquired the beneath reaction from American Airlines following I refused their give of the $twenty five.00 journey voucher for horrendous service. My reviews ended up posted on This website However they were removed. Their inadequate service Value me money and time, which I can not get again and so they Imagine $25.